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Shipping Policy

Tressence Hair Shipping Policy

At Tressence Hair, we are committed to providing reliable and efficient shipping services to ensure your products arrive on time and in perfect condition. Below is our shipping policy, including handling times, shipping delays, failed deliveries, lost or damaged packages, and free shipping eligibility.

Handling Time

  1. Ready to Ship Products:

    • All Ready to Ship products will be processed and shipped within 1-3 business days.

  2. Custom Wigs:

    • Custom wigs require 10-15 business days for production and processing before they are shipped.

Shipping Delays

  1. Estimated Delivery Time:

    • When you place an order, we provide an estimated delivery time based on the information received from our shipping partner, UPS or USPS.

  2. Delay Responsibility:

    • We are not responsible for shipping delays caused by weather, holidays, natural disasters, or carrier delays.
    • Please note that holidays are not considered business days and should be accounted for when calculating shipping time.

  3. Plan Ahead:

    • If you have a deadline, hair appointment, or any other scheduled event, we recommend placing your order in advance to accommodate any unexpected delays.

  4. Shipping Delay Compensation:

    • We do not provide shipping fee refunds for delayed shipments. If you require further information, please contact us at support@tressence.hair

Failed Delivery / Incorrect Address / Refused Packages

  1. Address Accuracy:

    • Incomplete or incorrect address information is a common cause of shipping delays. Please ensure your shipping details, including apartment or unit numbers, are accurate before placing an order.

  2. Address Corrections:

    • If an address correction is needed after shipment, UPS or USPS will charge a $10 correction fee, which will be the customer's responsibility.

  3. Returned Packages:

    • If a package is returned to us due to an incorrect address, the customer will be responsible for additional shipping costs to resend the package.
    • Refused or abandoned packages will not be refunded.

Lost or Damaged Packages

  1. Lost Packages:

    • If your tracking number shows that your package has been delivered but you have not received it, please check around your home and with neighbors who may have accepted the package.
    • If you are unable to locate the package, contact our customer service team immediately:
      • Phone: 1-571-977-9764
      • Email: support@tressence.hair
    • We will contact UPS to investigate the matter. If the package is confirmed lost, we will issue a replacement or refund.

  2. Damaged Packages:

    • If your package arrives damaged, please keep all original packaging and contact us immediately:
      • Phone:1-571-977-9764
      • Email: support@tressence.hair
    • We will work with UPS to investigate the issue. If damage is confirmed, we will send a replacement or process a refund.

  3. Missing or Incorrect Items:

    • If you receive an order with missing or incorrect items, please contact our customer service team immediately:
      • Phone: 1-571-977-9764
      • Email: support@tressence.hair
    • We apologize for the inconvenience and will promptly resolve the issue.

Order Tracking

  1. Once your order has shipped, you will receive a confirmation email with a tracking number.
  2. Please allow 24-48 hours for tracking information to update after you receive the tracking number.

Shipping Restrictions

  1. We do not ship to P.O. boxes or APO/FPO military addresses.
  2. Please ensure your address is accurate and complete to avoid unnecessary delays.

Contact Us

If you have any questions or need further assistance regarding our shipping policy, please reach out to our customer service team:

  • Phone: 1-571-977-9764
  • Email: support@tressence.hair

We are committed to providing a smooth and reliable shopping experience for you!